Support
Find your way.
Keep your perspective.
Search the answers, follow a guide or work through an issue step by step. Start with the part of the workspace you are using.
Where do you need a hand?
Practical paths through the most common questions.
Your first practice account
Set up your workspace, choose a profile and know what you are looking at before the first order.
Read the guideOrders, positions and protection
Know what you are submitting, what remains pending and where to review an open position.
Read the guideRead your account at a glance
Balance, equity, available margin and risk remaining tell different parts of the same story.
Read the guideGet back into your account
Check that you are using your Mizora sign-in and the intended email address. Use the password-reset option if needed. After signing in, confirm the selected practice account before returning to the trader.
An order, note or reward did not update
- Keep a copy of any unsaved note or error message.
- Check whether the page reports an expired session or a failed request.
- Refresh the relevant account, orders list or Rewards Centre to inspect the latest state.
- Confirm whether the action already completed before repeating it.
If the interface is unavailable, avoid repeatedly submitting the same action. Record the page and time so that the issue is easier to reproduce.
Your choices across Mizora
Open the language and currency control in the header. Language and display currency are independent choices, with suggested options and defaults shown in the panel.
Saved choices depend on browser storage and cookies. Private browsing or clearing site data can remove them. Perps account balances remain USD; new guides currently display their English source copy.
Prepare a useful issue report
Build a text report you can keep and share through your existing Mizora support conversation. This tool downloads a file; it does not submit a support ticket.
All the answers, together.
Browse current practice questions by topic and find the next useful guide.